New flagship HSBC UK branch opens in Doncaster following refurbishment

HSBC UK’s Doncaster branch is reopening its doors on Monday 15th April following a 9-week extensive refurbishment programme to become the bank’s latest flagship branch, with latest accessibility and design features to help make its customers’ banking experience a better and more comfortable one.

The branch has undergone significant investment and transformation during the nine-week refurbishment, and follows a commitment from HSBC UK to not announce any new branch closures in 2024.

The Doncaster branch has been completely renovated and has four new state of the art self-service machines which enable customers to deposit and withdraw cash and internally recycling the notes, new faster speed customer internet terminals, and a brand-new counter which is fully accessible for customers and staff.

All the self-service machines are now located together to make it easier for customers, alongside a wide variety of customer meeting areas, private rooms, booths, and a brand new ‘explore and discover’ meeting area for speedier interactions and customer education seminars.

Customers will find the new layout more user friendly with better accessibility and good visibility, new lighting, illuminated graphics, new flooring and a brand-new customer waiting area.

The Doncaster branch continues to offer a safe space for anyone in immediate need of a private and discreet space to reach out for specialist support.

The outside of the branch has also had a facelift, with a new illuminated HSBC UK hexagon’ sign, new signage, and will feature a brand-new external ATM, which dispenses £5 notes for improved access to cash, in addition to an internal ATM. The new external ATM, which will be installed shortly and sympathically to this listed building, will complete the refurbishment.


Julie Ashcroft, HSBC UK’s Local Director has said: “We are extremely grateful to the local community and our customers for their patience and understanding during the refurbishment. I am proud that the Doncaster branch has been selected to receive this significant investment, turning it into a flagship branch, which is also a significant investment in the city of Doncaster.

“Customers will find accessibility better, especially those who use a wheelchair or mobility scooter and easier to navigate to the essential services they need, while benefitting from the new faster and more efficient machines and technology.

“Throughout the closure, our branch colleagues have been available at a ‘pop-up branch’ at the Frenchgate shopping centre helping people with a wide range of queries and account servicing. I would also like to thank them for the way they they adapted and continued to provide a great service at the ‘pop up’. The team are excited to welcome customers back into the branch, continuing to provide a fantastic service in much improved surroundings.”

Rt Hon Dame Rosie Winterton DBE, MP for Doncaster Central, visited the branch for a tour and said: “Great to get a sneak peak at the refurbished HSBC branch on our City Centre High Street. Julie Ashcroft, Local Director, and the fabulous team have done a superb job in looking after customers during the renovations with a pop up branch in the Frenchgate Centre. Really good to discuss with them all the improvements in services they can offer when the doors open on Monday.”

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